Residential Door Service

R&S offers service to all makes and models of residential garage doors and garage door openers. Our qualified technicians attend regular training seminars to keep up to date on all of the best techniques for servicing new and old operators. Call now to set up a service for your door and opener.

How often should I have my door serviced?

It is recommended that you have your door serviced at least once a year for standard doors and even twice a year for carriage house doors.

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Common Door Problems

  • Broken springs
  • Door won’t open / close
  • Door goes part way and goes back up
  • Door was hit by car
  • Damaged sections
  • Remotes don’t work
  • Blown capacitor
  • Lights don’t come on or stay on too long
  • Etc.

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What does a service, lube and adjust include?

  • Tighten all nuts and bolts
  • Lube all hinges, rollers, bearings, springs
  • Check door balance and adjust as necessary
  • Check all safety devices for proper operation
  • Assess weather seals and replace as needed
  • Examine the cables for wear and fraying
  • Check and reset operator limits as needed
  • Lube motor rail
  • Test all remotes and wall button

Frequently asked questions and helpful videos.


My door only opens about a foot and slams back down. I heard a loud bang and now my door won’t open.

You probably have a broken spring.  Call an expert for this type of service, as it can be very dangerous without the right tools and expertise.


All of my remotes quit working.

Check the lock button on your wall button.  This feature turns off the radio frequency for your motor therefore all of your remotes will not work while it is on.  Press and hold the lock button for 3 seconds to turn it off in most cases.


The motor runs but the door won’t move.

Make sure the operator didn’t become disengaged.  If you can lift your door by hand without pulling on the red release cord then it is disengaged.  Re-engage the door by pulling the red release cord, put the door half way open and hit the wall button.  It should automatically engage itself.  If it doesn’t see your owners manual for more details.

If it is not disengaged then you probably have a stripped gear or carriage depending on the type of motor you have.  Call an expert for this type of service to ensure it is properly repaired.


The door makes a screeching sound when it opens and closes.

It might be time for a service, lube and adjust if you haven’t had one in a while.

Try lubing the moving parts of the door with a silicone spray.

If you have old steel ball bearing rollers it might be time to replace them with new nylon coated bearing rollers to quiet the door down.


There is a gap under my door.

Depending on the type of door it might need a limit adjustment or even new astragal.

Check your concrete.  It may be uneven causing gaps along the bottom.


The door starts to go down then reverses and goes back up and the lights start blinking.

Your safety sensors are out of alignment.

Here is a video for help.


How to program your new remote.


How to disengage your door to use it manually.


How to check the balance of your garage door.


Lost a remote?  Here is how to clear the memory so your remotes will no longer work.


 

residential department